Privacy Policy

PRIVACY AND SECURITY OF YOUR INFORMATION

We appreciate the trust you place in Sol Shop, LLC., and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it. Every effort has been made to check our information for accuracy. Descriptive or typographical errors are subject to correction.

Sol Shop, LLC. does not share customer information (including e-mail addresses) unless it is necessary to provide you with products or services available from Sol Shop, LLC. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Sol Shop, LLC. or as required by law. Within Sol Shop, LLC. we restrict access to your information to those individuals who need it to provide you with products or services available from Sol Shop, LLC. Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Sol Shop, LLC.

22921 Triton Way

Suite 231

Laguna Hills, CA 92693

CustomerCare@solshop.com

Information We Collect

We may collect the following information: first and last name, street address, city, telephone number, email address, pet’s information and, when necessary, credit card information, when you:

  • Place an order on our website
  • Return an item or make an exchange
  • Inquire about our services
  • Request a sample
  • Create an account at SolShop.com
  • Subscribe to our e-newsletters or email promotions
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Interact with our mobile site, mobile applications and services
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database.

Using Information We Collect

At Sol Shop, LLC., we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you promotional offers we believe will be of interest to you
  • Send you email promotions
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Credit Card Information

When you order any product on the Website, you are required to provide us your credit card information including the credit card number, card security code (also called CVV) and the expiration date. We transmit your entire credit card information to the appropriate credit card company in an encrypted format during order processing for payment processing. We do not keep your credit card information on file.

Information We Share with Others

We contract with other companies to provide certain services, including credit card processing, affiliate marketing and shipping. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Sol Shop, LLC.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices

We offer choices about the types of information you receive from us. If you no longer wish to receive our e-newsletters and email promotions, or receive mailings from other carefully screened companies, you may electronically unsubscribe here or contact us at:

Sol Shop, LLC.

22921 Triton Way

Suite 231

Laguna Hills, CA 92693

CustomerCare@solshop.com

Please be sure to provide us your exact name and address, so that we can be sure to identify you correctly. Because we plan our mailings in advance, it may take up to two weeks for your request to become effective. If you continue to receive our communications, please contact us again, and we will make every effort to correct the situation.

Cookies and Pixel Tags

Sol Shop, LLC.’s website uses “cookie” and pixel tag technology. We use cookies and web beacons to distinguish you from other visitors, track your IP address and usage of our site, and to identify the name of the Web site from which you linked to SolShop.com. This information is used for fulfilling contracts with our business partners, and to help us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites. Non-personally identifiable information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf.

A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A “session cookie” expires immediately when you end your session (i.e., close your browser). A “persistent cookie” stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.

When you visit Sol Shop, LLC.’s website, we may use both a session and a persistent cookie. This Sol Shop, LLC. – placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your e-mail address. Your e-mail address is only saved in this Sol Shop, LLC. – placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor’s actions on a web site, such as a visitor’s cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.

If you register with us, this Sol Shop, LLC. -placed cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.

If you set your browser to refuse cookies, please email us at customercare@SolShop.com to place your order. Please include your telephone number so that a Sol Shop, LLC. representative may call you and please DO NOT include any credit card information in your email to us.

We also use cookies and pixel tags (tiny graphic images) to tell us what parts of our website you have visited. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We also may contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Sol Shop, LLC.

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this website. They may collect anonymous information about your visits to our website. They may also use information about your visits to this and other sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifiable information about users of this website.

How We Use Email

When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at SolShop.com, you will receive an email confirmation and, in most cases, an email with delivery tracking information.

Links to Other Sites

Occasionally we provide links on our website to other sites we think you will enjoy (‘Linked Sites’). These sites operate independently of Sol Shop LLC and have established their own privacy and security policies. Sol Shop, LLC. provides Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by Sol Shop, LLC. of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave Sol Shop, LLC.’s website. Linked Sites are not under the control of Sol Shop, LLC. and Sol Shop, LLC. is not responsible for the contents of any Linked Site, including the privacy policies or tracking technologies they may use. We encourage you to check the applicable privacy policy to determine how they will handle any personally identifying information they collect from you..

Updating or Reviewing Your Information

To update your information-sharing preferences, please contact us using one of the following methods:

  • Write to us at Sol Shop, LLC., Sol Shop, LLC. 22921 Triton Way Suite 231 Laguna Hills, CA 92693
  • Email us at customercare@SolShop.com

A limited amount of purchase information also may be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities

When you make a purchase or create an account on our website, your transactional information is transmitted in a safe, encrypted format.

We take appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, users’ information. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our products, services and the Website. Our servers are protected by firewalls and are physically located in secure data facilities to further increase security. We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity. While no computer is 100% safe from outside attacks, we believe that the steps we have taken to protect your personal information drastically reduce the likelihood security problems to a level appropriate to the type of information involved. If you have any questions regarding which measures and techniques we use, feel free to contact us.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please email us at customercare@SolShop.com.

Enforcement

We may disclose your personally identifiable information or otherwise use such information to communicate with you if required or permitted to do so by law or in the good-faith belief that such action is necessary to: (i) conform to legal requirements or comply with legal process or any governmental request; (ii) protect and defend the rights or property of Sol Shop and its affiliates, licensors or licensees; (iii) enforce our applicable service agreements; or (iv) protect the personal safety or interests of our employees and consultants, other users of the Website, or members of the public in urgent circumstances. We may also disclose any of your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as we deem necessary in our sole discretion, in order to protect our legitimate legal and business interests.

Children’s Privacy

The Website complies with the Children’s Online Privacy Protection Act and all other applicable laws and regulations protecting children’s privacy on the Internet. The Website is not directed to children under the age of 18 and we do not allow persons under 18 years of age to create user accounts. Therefore, except as may be required by law, the Website does not knowingly collect, maintain, or disclose any personal information from children under the age of 18. If you are under the age of 18, please do not: (i) access or use the Website, (ii) create or attempt to create an account on the Website, (iii) sign up for any subscription service, or (iv) buy anything through the Website.

Change of Control

In the event that another company acquires all or substantially all of the assets related to the Website, or if we experience some other change of control event such as merger, insolvency, bankruptcy or receivership, we reserve the right to include any or all user-related information among the assets transferred to the acquiring company. We cannot guarantee that any entity receiving such information in connection with any of these transactions will comply with all the terms of this policy.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments or assistance, we invite you to contact us at:

Sol Shop, LLC.

22921 Triton Way

Suite 231

Laguna Hills, CA 92693
customercare@SolShop.com