Shipping and Returns Policies


Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in-stock and we process the charges to your credit card it will ship within 24 hours from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at

Shipping Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage or defective item you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to and we will process an insurance claim on your behalf.


Sol Shop is happy to accept returns* within 30 days of the original order date, if the merchandise is unopened, unworn, unwashed, tags attached and in it’s original condition.  All shipping costs for returns and exchanges, are the responsibility of the buyer.  All returns that do not meet the returns policy, will be returned to the customer.  Refunds and credits for returns will be applied with the original form of payment on the order.  Please be sure to include the reason for the return.  *All Stand UP Paddleboard and Surfboard sales are final.

Instructions for Returns:

  • Please contact for a return form.
  • Print the form and fill out all requested information, be sure to include order number, name, contact information.
  • Please be sure to specify if it’s a refund or exchange.
    • If it’s an exchange, please be sure to specify: size, quantity, color, design and name of the item for exchange.
    • If a refund is requested, please keep in mind all shipping costs are the responsibility of the customer.  Sol Shop, LLC will only refund the merchandise amount of the item returned, unless it’s the error of Sol Shop.
    • Send your return package to this address:
    • Order #___________

      Sol Shop Returns Department
      67 Fairbanks Avenue
      Irvine, CA 92618

Order Changes and Cancellations

Sol Shop will do everything possible to accommodate order changes and cancellations. However, to provide the best service possible most in stock orders are processed immediately. If your order has already been processed or has already left our warehouse we are unable to stop or make any order adjustments.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

To find out if your order has been processed, and to make changes to or cancel your order, please contact us at

Incorrect Order

If you have received an incorrect order, please refer to our return and exchange policy, please email us at with information as to what is wrong with the item and whether you are requesting an exchange or a refund. Please include your order number.


Once a returned item has been received at our distribution center, Sol Shop LLC. will credit your account within 14 business days and it will show on your next credit card statement depending on the issuing bank and/or billing cycle. If you have a question about your refund, please email us at or call toll free at (855) 259-5444. 

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